This is a Senior Solution Sales Executive, Technology Workflows ( Sydney, Melbourne or Canberra based) role with ServiceNow based in Melbourne, VIC, AU ServiceNow Role Seniority - senior More about the Senior Solution Sales Executive, Technology Workflows ( Sydney, Melbourne or Canberra based) role at ServiceNow Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Senior Solution Sales Executive will oversee market success of ServiceNow's Technology Workflows including IT Operations Management, Asset Management, and Strategic Portfolio Management products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information. This role can be based in Melbourne, Sydney or Canberra) What you get to do in this role: The Solution Sales Executive supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity. Support territory strategy and planning to improve vertical agreement, account use case targeting and execution Develop and lead opportunities from discovery through to close, but also to assist field teams to manage their own opportunities with TX product set. Provide input to AE’s during the account planning process based on territory strategy and recommendation Ensure recommendation to territory strategy and account planning is aligned with Now Value principles Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners. Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes Champion diversity and belonging to contribute to an open and inclusive environment Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 7 years knowledge on return on investment of specialty solutions area to lead solution win Experience as an AE, or in alternative sales/ customer service role Experience with overlay/ matrix selling Understanding of business sales processes Demonstrated Stakeholder management success Travel required: 30-50% Proficient in CRM management Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the ServiceNow team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ️ Supporting territory strategy Developing opportunities Coaching team members Key Strengths AI integration Stakeholder management CRM management Sales experience Overlay/matrix selling Business sales processes A Final Note: This is a role with ServiceNow not with Hatch.