Job description
Agency Department of Logistics and Infrastructure Work unit Policy and Reform
Job title Continuous Improvement Lead Designation Administrative Officer 7
Job type Full time Duration Fixed to 25/09/2026
Salary $117,356 - $126,251 Location Darwin
Position number 36942 RTF 345454 Closing 15/04/2026
Contact officer Greg Turner, A/Director on 08 8999 31***or ***********@nt.gov.au
About the agency https://dli.nt.gov.au/homepage
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=345454
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR
TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment
process or job, please discuss this with the contact officer. For more information about applying for this position and the
merit process, go to the OCPE website.
Primary objective
Provide specialist advice and strategic analysis of systems, develop and monitor success metrics, identify and implement
business efficiencies, and deliver projects across the Transport Safety and Services division.
Key duties and responsibilities
1. Provide high level analysis and advice to management on business transformation strategies and perform as the business
continuous improvement champion.
2. Manage multiple projects, facilitate stakeholder engagement, and lead business improvement activities to resolve
customer pain points and deliver a superior customer experience.
3. Explore issues and risks systematically through comprehensive research and information gathering, critical analysis of
existing processes and systems, evaluate gaps and determine root causes, and implement/recommend short and long
term improvement strategies.
4. Establish measurable standards, apply effective change management approaches, and facilitate workshops including
application of customer journey mapping, root cause analysis, and process re-engineering techniques.
Selection criteria
Essential
1. Demonstrated ability to critically analyse data and processes to develop practical, customer focused continuous
improvement initiatives with high level sensitivity and confidentiality.
2. Demonstrated experience in delivering effective change management with well-developed knowledge of consultation,
negotiation, and stakeholder engagement approaches, and demonstrated ability to positively influence stakeholder
relationships to achieve desired business outcomes.
3. Demonstrated experience in business performance analysis, re-engineering of processes, customer journey mapping, and
customer satisfaction measurement techniques.
4. High level organisational and planning skills with the ability to effectively manage multiple projects and competing tasks
with a demonstrated knowledge of quality and continuous improvement strategies, tools, and processes.
5. Proven ability to work independently as well as collaboratively within a multi-disciplinary team and interact effectively
with people from diverse backgrounds.
6. Proven experience with maintaining up to date knowledge of service delivery trends, anticipating risks, and formulating
appropriate mitigations.
Desirable
1. Operational experience in a public sector organisation, preferably within a regulatory context.
2. Tertiary qualification in business, project management, or another relevant accreditation.
Further information
Successful applicant must demonstrate to the delegate's satisfaction; they are of satisfactory character to perform the role.
This may require the successful applicant to provide a National Police Criminal History Check prior to commencement.
Regional travel may be required as part of the role.