Job Description
We are looking for a skilled and experienced Front Office Supervisor to join our team at Sofitel Dubai The Obelisk.
Position Overview
The successful candidate will be responsible for providing exceptional guest service, ensuring smooth internal telecommunications, and maintaining a high level of professionalism in all interactions.
Key Responsibilities
* Process all incoming and outgoing calls accurately and courteously.
* Ensure smooth internal telecommunication as per Sofitel Standards.
* Accurately record and control wake-up calls.
* Assist guests with international calls and directory queries.
* Abide by principles of guest privacy.
* Handle guests requests promptly and report complaints to the Telephone Supervisor.
* Billing call costs.
* Aware of local telephone listings and frequently dialed numbers.
* Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations.
* Advise defects on switchboard equipment to Supervisor.
* Maintain a clean work environment.
* Maintain detailed knowledge of the Hotel's fire, life and safety system.
* Adhere to OH&S policies and procedures.
Requirements
* Personal attributes:
o Written and verbal communication skills in English.
o Able to develop rapport with Colleagues and Management staff.
o Ability to work cohesively with co-workers as part of a team.
o Ability to focus attention on guest needs, remaining calm and courteous at all times.
o Ability to promote positive relations with all hotel guests & patrons.
o Able to exercise good judgment with difficult guests.
o Understanding and ability to work in a multi-cultural environment.
* Qualifications:
o Secondary Education or relevant qualifications in Hotel Management.
* Experience:
o Minimum 1 year relevant experience preferably in a four or five star hotel.
About Us
Sofitel Dubai The Obelisk is Sofitel's largest property in the Middle East, featuring 594 luxury guestrooms and a variety of trendy restaurants and bars. We are proud of our unique blend of modernism and ancient Egypt, reflective of the renowned design elements of Wafi Mall.