V-DAQ is a growing Australian startup in the fleet management and telematics space. We have a simple goal: make technology simpler, smarter, and more valuable for the people who rely on it every day.
The Opportunity
We're looking for a Renewals Specialist to take ownership of our micro customer segment, customers with 1 to 5 services with us. This segment is the backbone of our recurring revenue, and it needs someone who'll keep it running reliably.
This isn't a general support role. Day-to-day queries stay with the support team. This role is about making sure customers are renewal‐ready, invoices are correct and paid, regulatory requirements are understood, and anything that could block a renewal gets dealt with before it becomes a problem.
Who We're Looking For
* You're organised and stay across high volumes without letting things slip.
* You follow through, commercially aware, and comfortable working with customer data, reports, and CRM systems.
* You communicate clearly and don't wait for problems to come to you.
* You work well across teams, particularly with finance and customer success.
* You're willing to learn the regulatory requirements that sit behind a smooth renewal.
Qualifications
A background in renewals, account management, customer operations, revenue or sales operations, or a finance‐adjacent customer‐facing role will all translate well here.
Responsibilities
* Managing the renewal process for micro customers, including regular reporting to identify upcoming renewals.
* Contacting customers ahead of renewal to confirm readiness, reduce friction, and flag risks early.
* Working closely with finance to ensure invoices are issued correctly, paid on time, and billing issues are followed up.
* Tracking renewal conversations, dates, risks, billing status, and next steps accurately in our systems.
* Identifying churn risks and recurring issues within the segment, then working with internal teams to resolve blockers and improve the renewals process.
Benefits
* The opportunity to join a fast paced, growing company with exciting global opportunities.
* High potential for career growth.
* Working in modern beachside offices in Wollongong.
* Reserved parking space and close access to public transport.
* The opportunity to be rewarded as the company succeeds.
* Enjoy and contribute to the fun and evolving culture of a growing tech company.
* Novated leasing.
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