**Key Responsibilities & Duties**
Some of the key responsibilities and duties include, but are not limited to:
1. Serve customers courteously and efficiently ensuring the highest level of customer service standards are met at all times.
2. Assisting customers to find the goods and products they are looking for.
3. Assisting customers through answering queries and providing guidance and advice on product selection.
4. Achieving sales and gross profit targets as set by the Store Manager.
6. Operating the Point of Sale system efficiently and effectively, ensuring that all revenue is correctly recorded.
7. Stocking shelves and displaying product in accordance with planograms and to our Merchandising Standards.
8. Ticketing items within the store in accordance with the Merchandising Standards.
9. Reporting discrepancies and problems to the Store Manager or Assistant Store Manager.
10. Start and End of day register balancing/counting.
11. Managing customer refunds in accordance with our Refund Policy and approval process with Store Manager or Assistant Store Manager.
12. Follow and complete housekeeping tasks as listed on the Daily and Weekly Action Lists.
13. Deal with customer complaints to achieve a resolution with support from Store Manager or Assistant Store Manager.
14. Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc.
15. Receiving and storing stock deliveries as required.
16. Other tasks and duties as directed
**Skills and Experience**
- Having a friendly and engaging personality.
- Comfortable working with members of the public.
- Must be confident, helpful and polite.
- Assistants should be physically fit as they will be on their feet for most of the day and may be required to lift large amounts of stock.
- Ideally an understanding and experience of sales i.e. retail, merchandising, customer service with knowledge of Swimming Pools highly regarded.
- Able to work as part of a sales team.
- Should be of a smart appearance and articulate.
**Corporate Responsibilities**
**_Professional Conduct_**
Perform all functions in a manner that complies with reasonable standards and expectations appropriate to the position.
- Maintain strict confidentiality in all aspects of the position
- Provide service that and protects the rights of the internal and external customers and maintains their privacy and confidentiality
- Maintain an open and effective communication style with a variety of stakeholders, both internal and external.
- Participate in an annual review of performance
**_Team Work_**
Relationships with all team members are cooperative and effective.
- Demonstrate respect and team work within the work environment
- Participate as an active team member through the establishment of a consistent, supportive and cooperative working relationship
- Utilise appropriate methods of communication both written and verbal to maintain professional standards
- Participate in team meetings
**Job Type**: Casual
Schedule:
- Day shift
Ability to commute/relocate:
- Penrith, NSW: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- Point of Sale (POS) software: 1 year (preferred)
- Working towards sales targets and KPIs: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Authorisation:
- Australia (required)
📌 Retail Sales Assistant
🏢 Clark Rubber Penrith
📍 Sydney