* Melbourne, Victoria | RACV Noble Park Office
* Full Time - | Hybrid Working
* A Competitive Salary | Discounts on Selected RACV Products
About the opportunity
Join RACV's People & Culture team as a Senior Advisor – Employee Relations, where you'll provide high‑quality, accurate and timely advice across a wide range of people matters. This role is ideal for an experienced ER specialist looking to deepen their expertise, support people leaders, and contribute to a high‑performing P&C function
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What you'll be doing
* Provide expert advice on ER/IR matters, industrial instruments, legislation, Awards and Enterprise Agreements
* Coach leaders through performance, conduct, grievance and absence matters
* Conduct and support complex workplace investigations and mediations
* Develop proactive strategies to prevent and resolve workplace issues
* Support P&C Business Partners with strategic and operational initiatives
* Maintain strong stakeholder relationships and deliver excellent service across the organisation
* Ensure compliance with policies, legislation, Delegations of Authority and case management standards
* Contribute to continuous improvement of P&C policies, processes and tools
What you'll bring
* 3+ years' experience in senior HR/ER advisory roles
* Strong exposure to complex case management and high‑volume ER environments
* Strong understanding of ER/IR frameworks, the Fair Work Act, Modern Awards and Enterprise Agreements
* Demonstrated experience in investigations, grievances and mediations
* Excellent influencing, communication and stakeholder engagement skills
* Ability to manage complex matters in a fast‑paced environment with maturity, resilience and discretion
* Strong organisational skills, attention to detail and ability to juggle competing priorities
* Tertiary qualification in Human Resources or related discipline
* Experience working in a Call Centre environment will be highly regarded
* Proficiency in Office
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There is so much on offer when you join RACV
* Flexible and informal work environment.
* Generous discounts on RACV insurance and roadside care
* Club Membership and discounts across RACV resorts
* Monthly updated discounts from corporate partners
Our difference
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
Application Process
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.