Job Overview
This is a supervisory role for an experienced customer service professional who has a passion for delivering exceptional results in a team environment The role focuses on ensuring programs, policies and quality standards in the areas of customer responsiveness, turn-around time and quality of response are met and exceeded.
The successful candidate will be responsible for leading a small team of customer service professionals to ensure delivery of customer-specific requirements and within customer deadlines They will motivate the activities of their team through positivity, innovation and enthusiasm and manage, monitor and prioritise high volume work queues to established SLAs and deadlines.
Responsibilities include:
* Supervising a team of customer service professionals to achieve customer satisfaction and productivity goals
* Motivating and guiding team members to achieve individual and team objectives
* Managing and prioritising work queues to meet customer deadlines and SLAs
* Providing guidance and support to team members and customers for escalated issues
* Identifying and resolving complex issues affecting internal and external customers
Key Qualifications
To be successful in this role you will need:
* Strong leadership and communication skills
* Ability to motivate and guide team members
* Sound problem-solving and analytical skills
* Ability to work autonomously and as part of a team
* Excellent attention to detail and accuracy
What We Offer
We offer a competitive salary package and opportunities for career advancement in a dynamic and fast-paced environment