Job Description
This role plays a key part in delivering high-quality member services through structured, role-based training. The Insurance Training Specialist designs and delivers induction programs, ongoing training, and one-on-one coaching for internal and external teams.
The specialist will work closely with the Insurance Training Manager and collaborate with stakeholders to ensure training is aligned with operational needs, regulatory obligations, and strategic objectives.
Key Responsibilities
* Assist in developing the Insurance Training Strategic Plan and framework.
* Conduct skills and training needs analysis across internal and external teams.
* Maintain and update training materials in line with operational processes and regulations.
* Design and deliver training programs for Case Managers and broader insurance teams.
* Use data from Complaints & Voice of Customer to inform training opportunities.
* Develop training modules and maintain a centralised training library.
* Prepare engaging learning materials, including case studies and simplified regulatory content.
* Deliver training in both face-to-face and virtual formats.
* Assess trainee knowledge and evaluate training effectiveness.
* Provide monthly training reports and maintain documentation.
* Explore the use of AI and insurer-provided materials to enhance training content.
About You
You will bring a strong background in insurance within superannuation, particularly Group Insurance, and a passion for learning and development. You are confident delivering training to diverse audiences and skilled at translating complex information into accessible content.
Required Skills and Qualifications
* Qualifications in learning and development/training (desirable).
* Advanced knowledge of insurance in superannuation, including underwriting and claims.
* Experience delivering training programs and coaching in varied environments.
* Strong understanding of adult learning principles.
* Proficiency in LMS, e-learning tools, and Microsoft 365.
* Excellent communication, presentation, and stakeholder engagement skills.
* A proactive, customer-focused mindset.
Benefits
As an award-winning fund, we have been recognised for the benefits provided to our members and our innovative investment approach. We stay committed to our member-first ethos as a proud Industry Fund.
Others
We welcome applications from individuals who haven't met all the criteria but believe they could excel in this role. If you require assistance with your application, please contact our Talent Acquisition Team.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Training