About the Role
We are seeking a highly organised and proactive Sales & Operations Coordinator to support the day-to-day running of our growing wholesale nursery. This role is central to ensuring smooth communication between sales, production, and dispatch, while maintaining accurate systems, supporting customers, and keeping operations running efficiently.
Key Responsibilities
Operations & Coordination
* Coordinate daily office operations to ensure smooth workflow across all departments
* Liaise with sales, production, and dispatch teams to manage order flow and logistics
* Support Directors with ad hoc projects and business initiatives
Customer Service & Sales Support
* Manage incoming phone calls, emails, and customer inquiries in a timely and professional manner
* Process wholesale customer orders, invoices, and delivery documentation
* Maintain strong relationships with customers through clear and consistent communication
Data & Systems Management
* Maintain accurate and up-to-date customer records and databases
* Ensure plant availability lists and pricing are accurate and regularly updated
* Track and manage plant inventory using nursery software and/or Excel
Administration
* Monitor and order office supplies as required
* Assist with preparation and distribution of stock lists and marketing materials
* Maintain organised filing systems and general office upkeep
About You
* Highly organised with strong attention to detail
* Excellent communication skills and a customer-first mindset
* Ability to manage multiple tasks and prioritise effectively
* Confident using Excel and administrative systems
* Proactive, reliable, and able to work independently
* Experience in a similar operations, administration, or customer service role (preferred)
* Experience in horticulture, agriculture, or wholesale environments (advantageous but not essential)
What We Offer
* Opportunity to play a key role in a growing business
* Supportive team environment
* Diverse and hands-on role with scope to grow and develop
* Office hours, with flexibility during peak seasons (6.00am – 2.30pm)