About this role
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Nelson Wine Co is a leading distributor of fine wines in Australia, with a strong focus on the Victorian, NSW and SA markets. We are looking for an experienced Customer Service professional to join our Head Office team.
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This is an exciting opportunity for a multi-tasker who thrives in a fast-paced deadline environment. The successful candidate will have experience in a call centre, with some knowledge of stock control and the wine industry.
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Your responsibilities will include:
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1. Responding to customer inquiries and resolving delivery issues and product discrepancies;
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2. Liaising daily with the warehouse to ensure customer expectations are met;
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3. Processing credits, managing stock returns and clarifying pricing requests for customers;
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4. Providing support to customers about products;
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5. Liaising daily with Sales Representatives to ensure orders are correct; and
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6. Performing ad-hoc administrative tasks.
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