Sales and Customer Service Manager
RSPCA Victoria is looking for a Sales and Customer Service Manager to join their team. As a key member of the retail team, you will be responsible for managing all aspects of the store, including sales, customer service, and visual merchandising.
Key Responsibilities:
* Manage and lead a small team of staff and volunteers to deliver exceptional customer service and achieve sales targets.
* Develop and implement effective visual merchandising strategies to drive sales and meet KPIs.
* Assist in the development and implementation of the annual retail promotion plan and budget.
* Oversee and contribute to effective stock management across RSPCA sites.
* Provide high-quality customer service and assist in providing accurate and reliable information and expert product advice.
* Monitor the product range and ensure it meets local needs.
* Contribute to the improvement of processes and procedures to maximise efficiency and improve profitability and performance.