It matters more at Hearing Australia
Hearing Australia is a trusted leader in the hearing industry. Working across the country, we support and empower people by providing hearing health when and where they need it.
* Help provide the latest best practice services for anyone who needs it
* Gain skills with Australia’s largest provider of government-funded hearing care
* Permanent, full-time position
* Location: Port Macquarie (onsite position)
Want to improve the lives of Australians, no matter who they are? Join us and build a career and future you’ll be proud of.
About Hearing Australia
Hearing Australia is a trusted leader in our field. Working across the country, we exist to support and empower people through hearing health when and where they need it.
Your Opportunity
As a Customer Support Officer, you’ll support and empower clients of all backgrounds. Working side by side with dedicated professionals, you’ll love helping children and adults who need us. Your responsibilities will include:
* Managing outbound service calls and handling inbound enquiries
* Extensive liaising with clients, including elderly individuals and those from multicultural, Aboriginal, and Torres Strait Islander backgrounds
* Working daily with a computerised client database and electronic appointment booking system
* Performing a variety of administrative tasks, including data entry and records management
What You’ll Bring
We seek candidates who thrive in a client-centred environment, providing exceptional and friendly service while managing complex medical administration. You will bring:
* Excellent communication skills and an interest in developing strong relationships with clients and the public
* A passion for delivering exceptional customer service in every interaction
* Previous experience in sales, customer service, or call centres is ideal but not essential
* Experience in office administration and enthusiasm to learn more about our business
* Ability to work independently and demonstrate initiative
* Confidence in using computers and learning new applications
Why Join Hearing Australia?
There are many reasons to work with us, including:
* Our mission to deliver the best hearing solutions for anyone, anytime, anywhere
* The opportunity to support and empower clients from diverse backgrounds
* Our commitment to continuous learning, improvement, and creating a thriving environment
What It Means for You
As a Customer Support Officer, your work helps children and adults in need. One of our dedicated officers, Ebonie, shares why she works with us:
“I think care is why most of us come to work. It’s knowing we can do our bit to make life a little easier for our clients.”
Benefits
* Additional two rostered days off each month for full-time staff
* Attractive salary package with 15.4% superannuation
* Paid parental leave
* Employee benefits such as salary sacrifice superannuation, private health discounts, well-being programs, and retail discounts
Join Us in Creating Excellence in Hearing Care
Applicants must be willing to undergo a police check (paid by us), hold a current driver’s licence, and have the right to work in Australia. Hearing Australia is an Equal Opportunity Employer committed to diversity, equity, and inclusion. We encourage Aboriginal and Torres Strait Islander peoples and bilingual applicants to apply. We also support a barrier-free recruitment process and work environment—please let us know if you need accommodations to participate fully in our recruitment process.
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