The Customer Service Specialist is responsible for delivering exceptional service to our clients. This role involves greeting customers warmly, providing high-quality service throughout the rental process, and assisting with questions about vehicle features, upgrades, and local recommendations.
Key responsibilities include escorting customers to their vehicles, conducting pre-rental inspections, completing rental agreements accurately, and capturing pre- and post-rental photos in line with company documentation.
About the Role
* Premium Customer Service & Support: Greet customers warmly, provide high-quality service throughout the rental process, and assist with questions about vehicle features, upgrades, and local recommendations.
* Vehicle Handover & Product Knowledge: Escort customers to their vehicles and conduct pre-rental inspections.
* Check In / Out Process Management: Complete rental agreements accurately and capture pre- and post-rental photos in line with company documentation.
* Communication & Coordination: Liaise with operations, detailing, and fleet teams to ensure cars are prepared on schedule.
* Reservation & Fleet Support: Assist customers with booking extensions, and amendments.
* Asset Management: Conduct daily inventory checks to ensure all vehicles are accounted for.
Required Skills & Experience
* A valid Open Driver's Licence with no restrictions and a good driving record is mandatory.
* Reliable transport to get to and from work.
* Demonstrated experience in a similar role is preferred but not essential.
* Strong Attention to Detail.
* Good Time Management.
* Clear Communication Skills.
Benefits
This is an exciting opportunity to join our team, with potential for career growth and progression. You'll work on a rotating roster, Monday to Sunday, 6am-10pm, with flexibility to work public holidays and extra hours as needed.