Home Lending Specialist
We are seeking a talented Home Lending Specialist to join our team at Bendigo Bank. As a key member of our team, you will play a vital role in delivering exceptional customer experiences by working with customers to meet their end-to-end banking needs.
In this dynamic and high-impact role, you will make your mark by building a pipeline of lending leads, guiding customers through the lending process, leveraging your credit analysis expertise, and building strong relationships with the community, branch, and Branch Manager.
To succeed in this role, you will consistently deliver exceptional customer service, possess extensive experience in customer service or sales, and have a high level of understanding of lending products, policies, and regulations.
Key Responsibilities:
* Building a pipeline of lending leads and nurturing these relationships throughout the buying journey using our CRM.
* Guiding customers through the lending process and giving them peace of mind that we are here to help them achieve their goals.
* Leveraging your credit analysis expertise and understanding of customer needs to ensure positive lending outcomes for all and future-ready your customers for financial success.
* Building strong, relationship-centric connections with the community, branch, and Branch Manager to deliver effective lending outcomes for customers.
What You'll Bring:
* Extensive experience in customer service or sales.
* High level of understanding of lending products, policies, and regulations.
* Ability to build relationships and rapport with customers and colleagues quickly, assess their needs, and develop a holistic view of their situation.
* Highly developed credit analysis skills.
* Understanding of small business offerings and consumer lending experience.
About Us:
Bendigo Bank is a leader in retail banking, committed to making better, bigger. We believe in creating a diverse workforce supported by an inclusive culture and recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background.