Front Office Receptionist
We are seeking an individual to fill the role of Front Office Receptionist. The successful candidate will be responsible for providing exceptional customer service, processing guest check-ins and outs, and accurately using the park booking system to make reservations and manage accounts.
The ideal candidate will have previous front office experience within the hospitality industry and possess a passion for delivering outstanding Guest experiences. They will also require excellent communication and interpersonal skills, proficiency in computer software including RMS, and strong organizational abilities.
* Key Responsibilities:
* Provide high standard of customer service
* Process guest check-ins and outs
* Accurately use the park booking system to make reservations and manage accounts
* Coordinate with Housekeeping team to track readiness of accommodation
* Supply guests with information regarding property and local areas of interest
* Complete day-to-day office administration
Requirements:
* Previous front office experience within hospitality industry
* Passionate about delivering exceptional Guest experiences
* Proficient in computer software including RMS
* Excellent communication and interpersonal skills
* Strong organizational abilities
Benefits:
* Discounted accommodation at over 300 G'day Group holiday parks nationally
* Discounts with G'day Rewards Partners
* Service recognition awards
* Access to Employee Assistance Program
This is an entry-level full-time position that requires flexibility to work weekends, public holidays, and evenings as needed. A valid driver's license is essential for this role.