Service Desk Engineer Role
We are seeking a highly skilled IT support professional to join our team as a Service Desk Engineer. As a key member of the IT support team, you will provide first-line technical assistance and resolve issues for education clients.
* Provide efficient technical support via phone, email, and remote access tools.
* Diagnostics and troubleshooting of hardware, software, and network problems.
* Manage and escalate support tickets using our ticketing system.
* Collaborate with the IT team to develop innovative solutions.
* Maintain accurate client records and documentation.
Required Skills and Qualifications
* Minimum 2-5 years experience in customer-facing IT support roles.
* Strong technical skills, including hardware, software, and networking knowledge.
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a collaborative team.
In this role, you will have the opportunity to develop your skills and expertise while working in a dynamic and supportive environment. We are committed to providing ongoing training and development opportunities to help you achieve your career goals.