About Us
We believe that pets deserve the world. They make us want to be better humans.
At Pet Circle, our mission is to build the most engaged and passionate community of pets and pet parents across the globe.
The Opportunity
Pet pharmacy is growing, and consumer habits are changing - Pet Circle will lead the way in revolutionising how pet parents access prescription medication for their pets.
Our vision is to transform the market and make pet healthcare more accessible to all pet owners.
Job Description
We are seeking a talented team member to join our Pharmacy Operations Team.
In this role, you will be instrumental in shaping a unique purchase and delivery experience for pet medication, ensuring pet parents receive the guidance and support they need throughout their journey.
Key Responsibilities:
* Manage our pharmacy customer service and operations team to deliver a best-in-class customer experience.
* Manage team and SLAs for phone, chat and email interactions, ensuring timely and effective resolutions while exceeding customer expectations.
* Provide guidance and support resolving difficult customer interactions, making decisions with a customer-first mindset to build trust and loyalty.
* Conduct routine quality assurance reviews to ensure the team is well-equipped with the necessary tools, knowledge, and problem-solving skills.
Requirements:
* Experience in a fast-paced, results-driven environment where you managed the operations - ideally in customer service and/or supply chain and logistics.
* Comfortable wearing many hats and the ability to quickly switch between overseeing performance, managing teams and stepping into operational tasks as required.
* Fast learner and experience working with online systems (e.g. CRM, ticketing systems, order management software and/or delivery tracking systems).
Juicy Perks:
* Heaps of development opportunities - stretch projects, focus groups & secondments.
* Flexible working environment.
* Up to 50% employee discount.
Role Location:
This position is based onsite full-time at our pharmacy in Pemulwuy.
Why Join?
We reckon our mission to help the world Pet Better is an important one, but also an incredibly fun and rewarding one. Becoming a Pet Circler means you're committed to help shape an entire industry - it's pretty exciting stuff.
At Pet Circle, we operate with humble hearts and hungry minds. We value diversity in all forms and welcome applications from individuals who share our passion for improving the lives of pets and their owners.