Debt Recovery Officer & Commercial Agent
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Tasmanian Collection Service is the recognised leader for Debt Collection in Tasmania with offices in Hobart, Launceston & Burnie.We are a family and choose the best people to fit our culture for the long term. Our average staff tenure is about 14 years, so you can gauge our staff satisfaction level.
Our Launceston team is growing and we have a great opportunity for a customer focused Debt Recovery Officer & Commercial Agent to join our Debt Collection team in our Launceston office on a full-time basis.If you do not hold a Commercial Agent Licence, don't be deterred. We will provide you with the time and support to obtain your qualification and cover all costs.
This is a dual role that also includes working as a Commercial Agent, where you'll be representing our clients face-to-face. From time to time, you'll visit customers at their property to engage in respectful, professional discussions about their outstanding debts. These visits are an important part of building rapport, gaining a better understanding of the customer's situation, and encouraging positive outcomes. You'll need to be confident, empathetic, and solutions-focused, able to listen, explain options clearly, and negotiate sustainable repayment arrangements when appropriate. Our Commercial Agents work ethically, with integrity, and always with the customer's dignity in mind.
The person we are looking for will,
always put the needs of our clients and customers first
maintain high levels of confidentiality
be a team player and natural leader
be a problem solver, always looking for solutions
have strong verbal and written communication skills with an outstanding telephone manner
be an excellent negotiator, always seeking the best outcomes for our clients
show great attention to detail
understand the importance of following policies & procedures
thrive on meeting daily/monthly work targets and KPIs
have previous experience in a debt collection, accounts receivable, customer service or similar role
You will be responsible for,
developing and maintaining positive working relationships with clients & customers
contacting clients in a proactive manner to ensure service levels are maintained
actioning overdue debtor files by phone and correspondence in a respectful manner
assessing accounts and recommending legal action where required
entering and maintaining accurate file notes
processing credit card payments
meeting and exceeding KPI's
If you are customer focused, diligent, hardworking, honest, determined and interested in joining a Tasmanian owned company that really values its employees, then we'd love to hear from you.
Your cover letter and detailed CV should include answers to the following:
Do you have credit collections experience?
How many years experience do you have as a collections officer/customer services officer?
Your current status regarding rights to work in Australia.
How many years of accounts receivable experience do you have?
Which Microsoft Office products are you competent in?
Can you supply references from past employers?
Applications close 5pm Friday 13th June. For a confidential discussion please contact our Collections Team Leader, Sharon Barker on (03) 62135514 .
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Your application will include the following questions:How many years' experience do you have as a collections officer? How many years' experience do you have as a customer services officer? Do you have credit collections experience? Do you have customer service experience? Which of the following statements best describes your right to work in Australia? Which of the following Microsoft Office products are you experienced with? How many years' experience do you have as a Debt Recovery Officer? Have you worked in a call centre before?
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