Part‐time role based in Shepparton Branch. Leave & Relief position supporting our Shepparton, Kyabram, Benalla, Yarrawonga & Cobram Branches. It is essential that you can travel between locations to support our Central Victorian Branches covering planned and unplanned leave – mileage paid. 5 days per week: Monday‐Thursday 9 am–4:30 pm and Friday 9 am–5:30 pm.
Responsibilities
* Support our Central Victorian Branches by being the first point of contact for our customers.
* Assist customers in identifying the most suitable products and services, including account opening, unsecured lending and banking transactions.
* Ensure customers receive a seamless, consistent, and tailored experience at every step and that all details are accurate and up to date.
* Demonstrate our Smarter Banking options (self-service and digital) to customers to help make banking simple, easy and secure.
* Undertake ongoing training and development to enhance your career.
Qualifications
* A passion for delivering an amazing customer experience and an unwavering commitment to quality, with the willingness to go the extra mile.
* An ability to work collaboratively as a team, with self‐motivation and energy to create our signature customer experience.
* A keen eye for detail that ensures transactions are completed efficiently and accurately.
* An appreciation for inclusion and the diversity of our customers.
* An interest in upskilling and career development opportunities.
Benefits
* Access to banking and financial services discounts, including competitive rates and reduced fees on home loans, credit cards and insurances.
* Extensive range of benefits and discounted offers on travel, fitness, events and technology.
* Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave.
* Health and wellbeing benefits, including discounts on a wide selection of products to suit your personal circumstances and life stage.
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