Guest Experience Manager Job Opportunity
As a seasoned professional, you'll be responsible for leading the frontline team in delivering exceptional customer service and ensuring a seamless journey for our guests. This is a dynamic role that requires strong leadership skills, effective communication, and a solutions-focused approach.
Key Responsibilities:
* Lead and motivate a team to provide outstanding customer service
* Oversee daily operations, managing check-ins and tour departures
* Handle escalated guest queries with a solutions-oriented mindset
* Support the team in cross-selling and upselling products to enhance the guest experience
* Manage reporting, scheduling, and administrative requirements for the Guest Experience team
* Build strong relationships with guests, trade partners, and internal stakeholders
* Act as the primary point of contact for local operational needs
Requirements:
* Proven leadership or supervisory experience in tourism, hospitality, or retail
* A track record of delivering outstanding customer service
* Strong communication skills and ability to coach, motivate, and develop a team
* Flexibility to work a rotating roster, including weekends
This role offers the opportunity to make a real impact on our guests' experiences and contribute to the success of our business.