Job Description
ServicNow Business Analyst (Telco Domain)
About the role:
We're looking for a skilled Business Analyst, where you'll play a key role in connecting business needs with technical delivery. You'll be responsible for capturing and translating business and user requirements into clear, actionable stories for agile development teams, ensuring solutions are built and tested to meet expectations.
In this role, you'll manage stakeholder relationships across the project lifecycle—identifying, prioritising, modelling, and documenting business, process, and data requirements. You'll represent stakeholder interests throughout planning, development, testing, and release, helping to ensure outcomes align with business goals.
Roles and Responsibilities:
* Captures business and user requirements (as stories for agile shops)
* Ensures requirements are understood, developed, tested, and delivered to specification
* Owns the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements
* Represents project stakeholders throughout planning, development, and release processes
* Works with the platform team to develop release estimates
* Supports the testing effort
* Works with stakeholders to drive adoption
* Define processes across Customer/IT/Employee workflows.
* Fluent in both written and spoken English
* Minimum 3 years of experience in process design across ITSM Or Customer Service Management/ Field Service Management/ HR Service Delivery
The Succesful Candidate:
* Must have strong ServiceNow technical knowledge
* Must have Telco experience.
What's on offer?
This is a 6-month contract
Location – Melbourne OR Sydney
How to Apply
Please upload your resume to apply. We will be in touch with further instructions for suitably skilled candidates. Please note that you will be required to complete selection criteria to complete your application for this role.
Call George Wright on or email for any further information.
Candidates will need to be willing to undergo pre-employment screening checks which may include ID and work rights verification, security clearance validation, and other client-requested checks.