At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.
* Ongoing, Full-Time
* Location: Eveleigh
* A talent pool may be created through this recruitment process to fill anticipated vacancies over the next 18 months.
* Competitive remuneration ranging from $129,464 to $142,665 plus super & annual leave loading.
The Department is seeking an experienced Senior Technical Specialist to join our established team responsible for the ongoing management, optimisation, and uplift of large-scale Edge Server, UPS, and associated infrastructure solutions supporting NSW public schools.
This role is fundamental to the development, implementation, and ongoing support of edge infrastructure solutions across a highly complex and geographically distributed environment. The position provides third-level SME escalation support, resolves operational BAU incidents, and works closely with schools and cross-functional technical teams to maintain high levels of service availability, resilience, and performance.
Success in this role requires a technically strong and forward-thinking professional with expertise in edge infrastructure, a commitment to continuous service improvement, and the ability to apply strategic and analytical thinking to complex technical challenges.
Equally important is the ability to foster a positive and collaborative team culture, demonstrate clear and confident communication skills, and maintain a strong focus on delivering reliable services that directly support learning outcomes in every NSW public school classroom.
For further information please click here to view the role description
About you
* Strong customer service experience, focusing on solution delivery, service health and availability.
* Demonstrated technical expertise in edge servers, UPS infrastructure, and associated platform services.
* Sound understanding of operational procedures, service monitoring tools (SCOM preferred) and solution implementation.
* Exceptional communication skills, with the ability to build and maintain effective stakeholder relationships at all levels.
* Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
Essential requirements of the role
* Industry certification in relevant technologies or equivalent industry experience.
* Hold a valid NSW Working with children Check (WWCC) for paid employment.
* Demonstrated understanding of and commitment to the value of public education.
Benefits
* Flexible working arrangements
* 35 hour working week
* Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
* Flex Leave entitlements, generous holidays & leave conditions
* Opportunities for advancement and mobility across the Department to support your career growth
How to apply
Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role and attend to the following targeted questions:
* Describe a complex technical infrastructure service in which you played a lead role in its development and implementation.
Outline how you ensured the solution was scalable, resilient and secure to meet business and operational requirements. Explain the key architectural and technical decisions that formed your approach and how risks were mitigated.
Detail how you led, mentored or coordinated other technical staff throughout the implementation, including how you allocated responsibilities, maintained delivery momentum and ensured quality outcomes.
Explain how the service was transitioned into an ongoing operational state, including service monitoring, documentation, knowledge transfer and the use of automation to enable sustainable, supportable service delivery. (500 Words)
2. Provide an example of a critical service outage for which you were responsible for the technical resolution.
Describe the service impact of the outage, the technical analysis and diagnostic approach you undertook, and the rationale behind your decision-making throughout the resolution process. Outline how you coordinated with technical teams, engaged leadership, and maintained visibility and communication with stakeholders during the incident.
Detail the challenges encountered during remediation or implementation of the fix, how you mitigated risks, and how you ensured alignment to agreed timelines and service restoration targets.
Conclude by reflecting on the lessons learned and what you would do differently if faced with a similar incident in the future. (500 Words)
Please refer to the Applicant’s Guide to Applying to assist you with your application.
If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.
All other applicants please submit your application by clicking ‘Apply Now’.
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.
This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.
Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.
Closing date: Thursday 19 March 2026 at 11:59pm
For role enquiries please contact Garry Richards at
We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team () or visit NSW Department of Education Diversity and Inclusion.
A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.