Service Advisor | Southern Classic Cars
Join one of Australia's leading automotive groups
The Alto Group is seeking a customer-focused and enthusiastic Service Advisor to join our multi-franchise dealership located in Wollongong. This is an exciting opportunity to work with the world's best brands and deliver exceptional service experiences to our valued customers.
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Key Responsibilities
* Act as the primary point of contact for service customers.
* Schedule and manage service appointments efficiently.
* Provide accurate advice on service requirements and repair options.
* Communicate clearly with customers regarding costs, timelines, and updates.
* Liaise with technicians to ensure smooth workflow and timely completion of jobs.
* Maintain compliance with manufacturer standards and company policies.
* Drive customer satisfaction and retention through professional service delivery.
* Assist in achieving departmental KPIs and contribute to overall business success.
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What We Offer
Working for the Alto Group comes with fantastic advantages:
* Established Reputation: Join a trusted automotive group with over 60 years of success.
* Career Growth: Opportunities for advancement across multiple brands and locations.
* Training & Development: Access to ongoing manufacturer and customer service training.
* Supportive Culture: Work in a collaborative environment that values excellence.
* Competitive Package: Attractive salary, performance incentives, and company benefits.
* Employee Discounts: Enjoy discounts on vehicles, servicing, and parts.
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About You
* Previous experience as a Service Advisor or in a customer service role within the automotive industry.
* Strong communication and interpersonal skills.
* Ability to manage multiple tasks and work in a fast-paced environment.
* Customer-focused mindset with a commitment to delivering exceptional service.
* Knowledge of Land Rover or other luxury brands is highly desirable.
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Ready to take the next step in your career?
Apply today and become part of the Alto Group's legacy of excellence.