Key Responsibilities
* Cultivate exceptional customer experience and product quality by consistently delivering high-quality service across the store.
* Foster a customer-first culture within the departments, ensuring proactive engagement and effective inquiry and feedback management.
* Lead Store Operations: Manage the entire store in the absence of the Store Manager, providing support and ensuring smooth operations.
* Drive Strategic Leadership: Motivate others and contribute strategically to the store's overall success and all customer-facing departments.
* Develop High-Performing Teams: Build a positive team environment, supporting career growth and recognising achievements frequently.
* Effectively manage department operations by delegating tasks, prioritising demands, controlling inventory/waste, merchandising, and ensuring excellent customer and online experiences.
Exceeding customer expectations requires a strong ability to lead self, others, and make strategic decisions. This is achieved through ongoing learning and development, focusing on best practices in team development, communication, and decision-making.
Requirements for Success:
* Ability to listen and learn, showing genuine care for both team and customers.
* Drive collaborative work and operate end-to-end as one team.
* Believes in doing the right thing.
* Ability to thrive in fast-paced environments.
* Experience leading teams in diverse retail settings, specifically in customer service and fresh food.
About This Role
As we strive to deliver exceptional customer experiences and achieve our business objectives, this role plays a vital part in shaping the future of our organisation. We are looking for someone who can drive results, motivate teams, and foster a culture that values excellence and customer satisfaction.