The College of Climate Change - Head Office in Malaga, Western Australia.
About the role
The Call Centre/ Outbound Sales Manager is a leadership position responsible for the efficient and high-quality delivery of sales and customer service support by our call centre staff. This position reports to the Chief Executive Officer and is a member of the College Executive Team.
Key Responsibilities
- Provide effective leadership, management and supervision to call centre staff
- Provide effective outbound sales support and management
- Partner with trainers and other teams to facilitate collaboration and achieve strategic objectives
- Leverage expert knowledge to guide staff on relevant legislation, policy and reporting requirements in the VET industry
- Identify and implement opportunities for continuous improvement in student support and call centre operations/ outbound sales
- Oversee customer relations management resources
Qualifications
- A Bachelor’s degree or 5 years of relevant and recent experience in service provision management and administration, preferably in a call center/ outbound sales
- Excellent communication (both verbal and written) and interpersonal skills
- Proven ability to meet deadlines and work independently
- Well-developed leadership and people management skills
- Well-developed time management and organisational skills
- High levels of initiative and problem-solving skills
- Well-developed analytical and data reporting skills
- Strong commitment to customer service
At the College, we promote and embrace an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and given opportunities to thrive.
The role will set you up for a rewarding and valuable career. You will receive initial training, on-the-job training, and continuous ongoing support.
Benefits include but are not limited to the following:
- Supportive Management and great workplace culture.
- $100,000 per annum + bonus + super.
- Weekly payroll.
Please apply directly via Seek.
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