The Position :
Provide a friendly and engaging welcoming experience and Customer service, meeting all client expectations and acting as the face of our customer brand.
Represent ISS as a professional, responsive and committed partner to the success and continuous improvement of the contract.
Understand the safety cultures : E.g. : Maintain a Zero Harm Culture / Hazard identification / Near Miss and Incident Reporting / Client-specific safety systems and requirements.
Proactive and predictive service delivery and excellence
Ensure meeting rooms are reset and stocked and resolve any equipment issues promptly
Maintain the assigned commercial site / floors as the corporate showcase to all visitors
Ensure all relevant process documents, procedures and listings are accurate and up to date.
Follow end-to-end journey in relation to cleaning and reactive maintenance work orders raised.
Support, promote and drive engagement to client events and activations.
Support and nurture the online community, delivering experiences that are network-based, accessible and inclusive.
Ensure all relevant mailboxes are monitored and managed.
Site Tour facilitation and attention to details
Consider sustainability and cost savings in all decision-making
Our Benefits :
Competitive remuneration package on offer
Company laptop and mobile provided
Join an inclusive workplace that values diversity and promotes equal opportunities for all employees
At ISS we prioritise employee and workplace safety.
We strive to continually maintain a safe working environment for all of our employees
We value and support your growth and development.
Ongoing training provided via our internal Learning Management System
Internal promotions and opportunities within our global organisation
Access to staff discounts with a variety of companies including insuranceand childcare
Work-life balance
Minimum Criteria :
Strong experience in hospitality or customer service role with outstanding track record of delivering exceptional customer experiences
Demonstrated ability managing stakeholder relationships
Excellent multi-tasking skills
Excellent personal presentation, with well-developed verbal & written communication skills
Professional C-suite engagement skills
Proficient in Microsoft Office suite
Sound time management skills, self-motivated, organised, and have the ability to work unsupervised
Solution focused team player
Able to provide a clear police check dated in the last 12 months and other compliance requirements
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