Job Title: Customer Service Team Lead – Caloundra
About the Role
This role offers a unique opportunity to take on a leadership position within a dynamic team.
* You will be responsible for managing a team of customer service professionals and ensuring they provide high-quality service across multiple channels.
The ideal candidate will have a proven track record in customer service leadership, with at least 2 years of experience in a similar role.
Key Responsibilities:
* Lead a team of customer service representatives
* Develop and implement strategies to improve customer satisfaction
* Maintain accurate records and reports
What We Offer
We offer a competitive package including not-for-profit salary packaging, regular days off, and ongoing professional development opportunities.
Benefits:
* Salary packaging
* Regular days off
* Ongoing professional development
Requirements:
* Proven leadership experience in customer service
* Strong communication and interpersonal skills
* Able to work in a fast-paced environment