Job Title
">This is a leadership role within our organisation, responsible for overseeing the support teams in Asia.">
About the Role
">We are seeking an experienced leader to join our team as the Head of Product Support - Asia. This role will be responsible for managing the support teams across Asia, ensuring they provide high-quality support to our customers.">
Key Responsibilities
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1. Provide strategic direction and oversight to the support teams in Asia.
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2. Collaborate with regional support leaders across North America, Europe, and Asia to ensure consistent and high-quality support globally.
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3. Mentor, coach, and grow engineers and managers on the support team.
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4. Act as the escalation manager for Asia for customer support issues while driving the issue to resolution and manage communications within the organisation and to the customer.
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5. Develop and foster strategic relationships with key customers.
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6. Collaborate with product and regional leaders to represent the voice of the customer from a support perspective.
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Requirements
">To be successful in this role, you will need:">
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* Minimum 7+ years experience in Application Support or Engineering Support.
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* Minimum 3+ years experience building and managing cross-regional high-performing teams.
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* Strong customer service experience and ability to handle customer escalations.
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* Excellent communication skills.
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* Ability to travel 5-10% and work flexible hours, including outside of standard business hours on occasion.
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Benefits
">This role offers a range of benefits, including:">
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* Opportunities for professional growth and development.
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* A collaborative and supportive work environment.
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* A competitive salary and benefits package.
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Others
">Please note that this role is based in Sydney and requires relocation."],