Join Vertical Scope Group’s (VSG) Professional Services Division in Canberra as we are seeking a driven, highly skilled and competent TS PV cleared, Business Analyst to join our award-winning team in supporting our Defence and National Intelligence Community customers.About you:Previous experience with ITSM.Previous experience with implementing process.Previous experience with continuous improvement.About the role:Business Analyst with experience in ITSM strategy, service design, service transition, service operation, service delivery and continual service improvement and responsibility for:Designing, implementing, supporting new or modified ICT services including technical design, business engagement, support definition, reporting design, transition activities, training packaged, training delivery.Developing and implementing processes to achieve service level management.Improving IT service availability and user experience.Enabling the continuous improvement of core ITIL Practices including Incident Management, Change Enablement, Service Catalogue, Monitoring & Event and Measurement & Reporting.About Us:Vertical Scope Group are an award-winning, security cleared, ICT and cyber specialist with over a decade’s worth of experience providing end-to-end consulting, professional services and recruitment services nationally to Australian Government and industry.We are searching for exceptional consultants to join us in providing capability to multiple government panels and global supply chains including the ICT Provider Arrangement (ICTPA), NSW TAS SCN0012 – Talent Acquisition Scheme, Defence, Science and Technology Group (DSTG), BuyICT, People Panel (all categories, all locations, APS1- SES Band3, and Board Placements).We are proudly 100% Australian owned and run, possess a Defence Industry Security Program (DISP) Level 3 membership, and have won multiple peak body awards including the Recruitment, Consulting and Staffing Association (RCSA)’s 2021 ‘Excellence in Social Purpose’, RCSA’s 2022 ‘Excellence in Client Services’, and the 2022 Prime Minister’s National Veteran Employment Award for ‘Excellence in Supporting Veteran and/or Partner Employment’ for VSG’s WorkPath Australia Training and Employment Program.We invite you to contact us for a confidential discussion around your career and to learn how we can work together.We offer our permanent consultants a list of perks that range from:Birthday day off.Additional Superannuation Contribution.Annual Company Conference.Paid for attendance at award and industry events.Generous Defence Leave.Part-time, remote, flexible work options (when available).Attractive salaries.Fortnightly payments.Diverse programs to work on.Professional upskilling with RTO partners including budget for commercial qualifications.We believe people are our greatest asset, and we will work with and support you throughout your career.If you are security cleared and would like to discuss other security cleared opportunities available to you, please also apply and a dedicated consultant will contact you to advise.If you want to join a trusted, reputable, expert consulting firm, and work on exciting defence and national security programs, apply here!Vertical Scope Group encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, veterans, people from culturally and linguistically diverse backgrounds and people with disabilities.Apply now by submitting your CV and/or cover letter and a dedicated recruitment consultant will be in touch.
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