Customer Success Manager, Company Registry
Posted: 20/02/2026
Closing Date: 20/03/2026
Job Type: Permanent - Full Time
Location: Perth
Job Category: Customer Success
About Us
Automic Group brings together modern purpose-built technology with a dynamic and experienced team to tailor solutions for companies and funds to understand, engage and manage their investors.We provide a cloud-native single registry, employee share plan and board management platform, and professional services including company secretarial, ESG, accounting and finance, and investor and media relations.
Today, over 1,400 ASX listed and unlisted clients trust Automic's 250 employees to manage their registry, investor and board requirements – and Automic is ranked number one on the ASX by number of companies serviced, with 750 listed clients.In the past two financial years, Automic has won 50%of IPOs and 70% of listed companies who have switched registries.
Our culture is innately entrepreneurial, comprising people who thrive in an atmosphere where ideas, actions and initiative are encouraged. Our core values, Customer Success, Ambition, Equality and Team are at the foundation of who we are and how we operate.
We are growing, and with that growth we have an excitingCustomer Success Manageropportunity,based in ourPerthoffice.
Job Description About the Role
As a customer Success Manager, youwillown and grow aportfolioof Company Registry clients, delivering anend-to-endclient experience from onboardingthroughto long termrelationshipmanagement. Acting as a trusted advisor,you'llcombine string regulatory knowledge with commercial acumen toproactivelysupportclients,drive retention and revenueoutcomesand ensure seamless, compliant service delivery. Working closely with senior stakeholders and cross-functional teams across the business,you'llhelp shape client solutions and, influence prioritiesandcontribute to continuous improvement in a fast-scaling fintech environment.
Role Responsibilities
* Manage end to end relationships acrossan allocatedportfolio of clients
* Deliver a premium, compliant experience across on-boarding, implementation, and ongoing service
* Act as a trusted advisor to clients on registry, governance,implementationand ongoing service
* Drive commercial outcomes
* Proactivelyidentifyand resolve client issues, applying sound judgement and risk awareness
* Partner with internal teams across Operations, Legal, Finance, Technology and Leadership to deliver coordinated outcomes
Desired Skills and Experience Skills and Experience
Experience in customer success, account management, or client services within financial services, fintech, registry, or professional services
Strong understanding of regulatory frameworks (e.g. Corporations Act, ASX Listing Rules) or the capability to build this knowledge quickly
Commercial acumen, with experience managing renewals,identifyinggrowth opportunities, and delivering portfolio outcomes
Excellent stakeholder management and communication skillswith C suite executive level stakeholders
Strong attention to detail, sound judgement, and the ability to manage competing priorities
Confidence working with CRM systems and digital platforms to support client outcomes
About you!
To be successful in this role,we are looking for someone to bring:
Tertiary qualifications inBusiness, Finance, Law, or related disciplinehighly regarded
1+ years' experience inclient success,account management, orregistry/corporate services, ideally within financial services, fintech, or professional services.
Strong working knowledge of theCorporations Act,ASX Listing Rules, and relevant regulatory frameworks.
Proven experience managing a diverse portfolio of clients, includingpublicly listed entities, and delivering high-quality service outcomes.
Demonstrated ability toidentifycommercial opportunities and manage revenue growth activities such as renewals and cross-sells.
* Familiarity with registry systems, CRM platforms (e.g. Salesforce, HubSpot), and client lifecycle management tools.
You'llbe part of a team whereoperational excellence, collaboration, and continuous improvementare genuinely valued. This is an opportunity to deepen yourexpertise, contribute to meaningful outcomes, and grow your career within a high-performing, purpose-led fintech environment.
Key Benefits
Professional career growth & development
Supportive & fast paced environment
If the above sounds like you, please apply for this exciting opportunity and be part of the growth journeyatAutomic!
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