About the Role:
This position offers a unique opportunity to work in a dynamic environment, delivering exceptional customer experiences across all visitor operations and programs.
As part of this team, you will be responsible for overseeing guest services, collaborating with stakeholders to ensure high-quality service offerings, and cultivating a culture of high performance and engagement.
Your Key Responsibilities:
* Lead delivery of transformational guest experiences by overseeing guest services operations.
* Partner with internal stakeholders to guarantee unparalleled food and beverage service offerings.
* Cultivate a high-performance culture by leading and developing a team focused on exceeding expectations.
* Drive growth and engagement by fostering a collaborative environment.
The Ideal Candidate:
We value diversity and are committed to building on the perspectives, experience, knowledge, and skills that this diversity brings to our organization. If you have excellent communication skills, are able to work effectively as part of a team, and have a passion for delivering world-class customer service, we encourage you to apply.
What We Offer:
* Complimentary family passes to both zoos.
* A wide range of discounts on accommodation.
* Discounted food and beverage purchases.
* Fitness Passport.
How to Apply:
Please submit your resume and a cover letter of one page. You are also required to complete the two target questions as part of your application.