```html
We are seeking an experienced and motivated Restaurant / Hotel Supervisor to join our small, friendly team on a full-time basis. This is a hands-on role ideal for someone who enjoys leading service, working closely with guests, and maintaining high hospitality standards.
About the Role
This position is responsible for supervising daily restaurant service and assisting with accommodation operations, ensuring smooth service delivery and excellent guest experiences.
Restaurant service experience is essential, with hotel operations experience being advantageous but not mandatory.
Key Responsibilities:
* Managing guest check-ins and accommodation/ restaurant enquiries
* Using the booking systems (experience with Mews is an advantage)
* Supervising dinner service and Saturday lunch service
* Leading and supporting a small front-of-house team
* Ensuring high levels of customer satisfaction
* Handling guest feedback and resolving issues professionally
* Maintaining service standards and operational procedures
Roster
* Tuesday to Saturday afternoon and evenings
* Saturday lunch
* Full-time position
Skills & Experience
* Previous experience in a supervisory or senior hospitality role
* Current Australian work authorisation required at time of application
* Strong customer service and communication skills
* Confident managing service in a fast-paced environment
* Experience with hotel or restaurant booking systems (Mews desirable)
* Reliable, organised, and able to lead by example
What We Offer
* Full-time, stable role
* Supportive small-team environment
* Opportunity for responsibility and growth
* Competitive remuneration based on experience
```