We are looking for a highly skilled and motivated individual to fill the role of Customer Service Advocate. This position requires someone with a strong passion for delivering exceptional customer experiences and a proven track record of building quality relationships.
About the Role
* Provide outstanding support to customers through various communication channels, ensuring their needs are met and exceeded at all times.
* Onboard new customers and facilitate vehicle pickups, swaps, and handbacks in a timely and efficient manner.
* Manage and convert phone and online inquiries into satisfied customers, providing tailored solutions to their queries.
* Respond promptly to customer concerns and provide ongoing support to ensure their satisfaction.
This is an excellent opportunity for a customer-focused professional to join our dynamic team and take their career to the next level. As a valued member, you will have access to regular training and development opportunities, enabling you to grow and succeed in your role.
Requirements
* Demonstrated ability to build rapport with customers and deliver high-quality service.
* Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
* Solid organizational skills, with a keen eye for detail and ability to multitask.
* Passion for helping others achieve their goals and aspirations.
* Proficient computer skills, with experience using software applications relevant to the role.
* Current driver's license, with a clean driving record.
We are committed to creating an inclusive and supportive work environment that values diversity and promotes equal opportunities for all candidates.