Job Description
Chubb is on a significant digital transformation journey, reshaping how brokers and customers experience commercial insurance. As a Digital Product Owner, you will sit at the heart of that agenda — working face to face with your squad, stakeholders, and leadership team, taking full ownership of a digital product end to end. From discovery and strategy through to delivery, measurement, and continuous improvement, this is a role for someone who leads with data, thinks in outcomes, and brings sharp prioritisation discipline to a fast-paced, collaborative environment.
What You'll Do
* Own your product end to end — from vision and strategy through to delivery, launch, and ongoing measurement
* Define and maintain a prioritised product roadmap that reflects business value, customer needs, and delivery capacity
* Write clear user stories and acceptance criteria; manage and groom the backlog with rigour and intent
* Lead product demos and launches, articulating value clearly to both technical teams and senior business stakeholders
* Remove blockers, manage cross-functional dependencies, and keep delivery moving at pace
Data, Metrics & Decisions
* Define success metrics upfront for every initiative — and use them to drive decisions throughout delivery, not just at launch
* Use data and customer insight to validate priorities, challenge assumptions, and identify opportunities for improvement
* Analyse product performance data to generate actionable insights — using them to drive better processes, improve referral rates, and sharpen prioritisation decisions
* Apply structured prioritisation frameworks to balance competing demands from business, technology, compliance, and distribution stakeholders
* Translate complex data into clear, concise narratives that drive alignment and decision-making
Qualifications
* Proven end-to-end digital product ownership — you have owned a product from concept to live, with clear accountability for outcomes not just delivery
* A data‐driven mindset — you define metrics before you build, and you use them to make decisions and course‐correct
* Sharp prioritisation discipline — you can make the right call under pressure, say no with confidence, and explain your reasoning clearly
* Strong technical foundation — comfortable with SDLC, agile delivery, solution design, and analytics
* Proven ability to manage complex stakeholder environments— influencing across legal, compliance, technology, distribution, and global counterparts without direct authority
* Excellent communication skills — precise, confident, and tailored to your audience whether that's an engineer or a C‐suite stakeholder
* A drive to refine and automate — you look for opportunities to streamline processes, reduce manual touchpoints, and push straight‐through processing as a default, not an afterthought
Advantageous
* Experience in insurance or a similarly regulated industry — understanding of how compliance, underwriting, and distribution shape product decisions
* Familiarity with broker distribution models or digital quote‐and‐bind journeys
* Experience working within large global organisations with offshore delivery teams and group‐level governance
* Hands‐on experience with AI tools — whether building AI‐enabled products, using AI to accelerate discovery, or prototyping with generative AI platforms
* Experience with agentic AI, prompt design, or AI governance in an enterprise context
Why Chubb
* Own a meaningful product with real executive visibility and a clear mandate to drive change
* Work at the intersection of insurance, digital, and AI — a genuinely rare combination
* Access a global network of product, technology, and data expertise across 54 countries
* Operate with the agility of a product‐led team and the stability of one of the world's leading insurers
Benefits & Culture
This role is preferably based in our Melbourne office, though we will consider strong candidates based in Sydney. You will work directly alongside your squad, stakeholders, and leadership team day to day. We believe the best product work happens through close collaboration, fast feedback loops, and genuine human connection — and our office environment is built to support that. We offer continuous development opportunities throughout your career both locally and globally, education assistance, dress for your day every Friday, health and wellbeing support including discounted health insurance, daily breakfast and fresh fruit, and the option to enrol in the Chubb Limited discounted stock purchasing scheme.
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