Transmission Core Specialist Role
This role involves overseeing key operational processes and technical governance across change, problem, and network experience management. The specialist plays a pivotal part in maintaining an exceptional customer experience by delivering service assurance activities.
* Rapidly resolving complex faults raised beyond the Managed Service is crucial to minimise customer impact and manage escalations from Service Assurance Managers.
* The specialist leads Problem Management activities including root cause analysis, corrective action implementation, and coordination with suppliers and vendors to address recurring network issues.
* Protecting revenue and improving customer experience is essential by reducing fault rates and improving the reliability of the Transport network.
* Contributing to network expansion, upgrades, and introduction of new technologies/products involves advising on design improvements and providing approvals aligned with service quality standards.
* The specialist guides business partners on Optus architecture and ensures supportability of new solutions, participating as a domain expert in Change Advisory Board (CAB) reviews.
* Network performance data analysis, automation initiatives, and driving service improvements through alarm tuning, event correlation, and input to tools strategy are all important tasks for this role.
Key Responsibilities:
* Fault resolution and escalation management
* Problem management and root cause analysis
* Revenue protection and customer experience improvement
* Network expansion and upgrade contributions
* Business partner guidance and solution supportability
* Network performance analysis and automation initiatives