Job Opportunity
We are seeking a Case Manager to join our team, who will play an integral part in delivering exceptional customer experiences at every touchpoint.
This role involves guiding and providing support to people throughout their recovery, liaising with essential external stakeholders in the claim such as doctors, treatment providers and solicitors.
* Deliver exceptional customer service.
* Continue to learn and grow your knowledge through a variety of situations and challenges.
* Build and maintain strong relationships with customers by guiding and assist them through their recovery.
* Work in a fast-paced and dynamic environment.
* Manage end-to-end claims with the guidance of your leaders.
* Identify the need for clinical information to develop effective case management plans and strategies guided by legislative and compliance timeframes.
* Engage your technical and negotiation skills to resolve claims.
Requirements
Experience in insurance ideally managing claims or personal injury management is required. Additionally, be customer-focused, caring, and empathetic over the phone.
Be resilient, decisive, and empowered, able to find solutions and create plans to address challenges.
* Ability to prioritize work effectively.
Benefits
We offer a range of benefits to help provide holistic support for your work life, including 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance.
Life Leave, supporting the life events we all experience, leaving your annual leave for rest.
* Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice.
* 18 weeks' gender-equal flexible leave for all new parents, including paid super.
* Voluntary super contributions and company matching.
* Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums.
* A range of discounts on insurance products, car hire, hotels, goods and services.
About Us
We are an international insurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions.
Our product portfolio includes property, motor, crop, energy, marine and aviation.