Job Title: Systems Engineer - Service Delivery
Location: Brisbane, Australia
Employment Type: Full-time, Permanent
Salary: $140,000 - $160,000 + super
Cleared Recruitment is partnering with a leading provider of mission-critical communication and information systems to recruit a Systems Engineer - Service Delivery. This is an exciting opportunity to work on cutting-edge Air Traffic Management systems and support high-profile customers across Australia and the South Pacific.
About the Role
You will be responsible for ensuring the performance, reliability, and support of integrated Aerodrome Digital Tower systems. Acting as the first point of contact for technical service issues, you will troubleshoot, analyze, and resolve hardware and software problems while maintaining exceptional customer satisfaction. You will also contribute to system improvements, technical documentation, and collaboration with international teams.
Key Responsibilities
* Respond to technical enquiries and customer service issues within agreed SLAs
* Capture, analyze, and resolve reported incidents and problems
* Support system audits, changes, and system integration projects
* Perform system testing and site acceptance at customer locations
* Collaborate with product management and development teams on product improvements
* Travel domestically and internationally for training and client support
Skills & Experience
* Minimum 5 years' experience in hardware/software support, preferably in mission-critical or Air Traffic Management environments
* Hands-on experience with HW/SW defect investigation, troubleshooting, and resolution
* Experience with ticketing systems such as Jira or ServiceNow
* Familiarity with Linux, databases (MS SQL, Oracle, PostgreSQL), virtualization (VMware/ESXi), networking (Cisco, Juniper), VoIP, and containerization (Docker)
* Knowledge of telecommunications protocols, command and control systems, and safety-critical environments
Competencies
* Strong customer service focus and communication skills
* Attention to detail, organisation, and time management
* Ability to work independently and as part of a team
* Commercial awareness and practical problem-solving
Qualifications & Requirements
* Bachelor's degree in Engineering, IT, Communications, or related discipline
* Ability to obtain and maintain at least NV1 Defence Security Clearance
* Willingness to travel domestically and internationally
* Flexibility to respond to urgent customer issues outside normal business hours
This is an exceptional opportunity to work with state-of-the-art systems in a fast-paced, international environment. If you are a skilled systems engineer with a passion for service delivery in mission-critical environments, apply now.
If you match the above role or have friends that would suit this, please apply with Word document format. PDF is also accepted.
Cleared Recruitment is leading the way for Defence recruitment services, bringing together some of Australia's best talent in ICT, Engineering and business and connecting those with specialised and future thinking Defence industry suppliers to ensure Australia is mission-ready at all times.