IDC Technologies PTY is looking for Desktop Support Engineer.
The Role
You will be responsible for :
* Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
* Ensuring all standards and procedures are followed and maintained.
* Answering queries and resolving issue relating to usage of standard applications and IT services.
* Providing monthly help desk reports.
* Analysing, monitoring, configuring and maintaining existing systems and identify room for improvements.
* Ensuring overall system and server uptime, availability, reliability and security.
* Liaising with 3rd party vendors, IT providers, etc. for specific requirements.
* Troubleshooting system/server issues or outages.
Ideal Profile
* You possess a Degree/Diploma in Computer Science, Engineering or related field.
* You have at least 4 years experience, ideally within a Helpdesk / Technical Support or System Administrator role.
* You have excellent communication and interpersonal skills.
* You have working knowledge of ITSM, Cisco, O365, Outlook, SCCM and L1 Support
* You are a strong team player who can manage multiple stakeholders
* You possess strong analytical skills and are comfortable dealing with numerical data
* You are highly goal driven and work well in fast paced environments
What's on Offer?
* Opportunity to make a positive impact
* Leadership Role
* Excellent career development opportunities