About the Role
We are seeking a skilled Contact Centre Officer to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers via phone and email.
Job Description
* Provide high-quality customer service by responding to customer inquiries in a timely and professional manner.
* Build strong relationships with internal stakeholders, team members, and other operational staff.
* Learn about our products and services and effectively communicate this information to customers.
Key Responsibilities
1. Answer and respond to general advice enquiries.
2. Demonstrate a high level of problem-solving ability through strong knowledge and understanding of the superannuation industry and relevant legislation.
3. Timely response to all correspondence from members.
4. Proactive telephone contact with customers in line with approved outbound campaigns.
Requirements
* Excellent communication skills, both written and verbal.
* Ability to work independently as well as in a team environment.
* Process-oriented and have great attention to detail, with the ability to multitask.
Benefits
* Flexible work arrangements, including hybrid work model.
* Income protection insurance.
* Flexible time off.