Key Role: Customer Service Expert
We are looking for a skilled Customer Service Expert to drive brand advocacy and deliver exceptional customer experiences across various social media channels.
The successful candidate will be responsible for handling customer enquiries, identifying potential brand risks, and providing tailored solutions to meet customer needs.
* Provide high-quality customer support across multiple social media platforms.
* Proactively detect and mitigate possible brand and reputational risks.
* Develop a unified brand tone and maintain consistency in all interactions.
* Think creatively and offer personalized solutions to customers.
Essential Skills & Qualifications
* Excellent written and verbal communication skills are essential for this role.
* A positive attitude, strong team player with excellent interpersonal skills.
* Familiarity with the social media landscape and an understanding of various online platforms.
* Ability to multitask effectively on a computer.
Benefits of Working with Us
We offer a dynamic and collaborative work environment that fosters growth and development.
Our team members enjoy flexible working arrangements and opportunities for professional advancement.
* Flexible working hours
* Opportunities for career progression