Overview
Join to apply for the Business Analyst role at Queensland Treasury.
An AO5 Business Analyst vacancy is available in the Debt Management Centre (DMC) division of the Queensland Revenue Office.
You will leverage your expertise and data analysis skills to examine debtor behaviours, instalment plan data, and DMC call statistics. This analysis will enable you to identify innovative business improvement opportunities aimed at enhancing the client experience and reducing the State Penalties Enforcement Registry (SPER) debt pool. The position is based in our Southport office with flexible work options available and access to skilled growth pathways. Please read the role description for more information. You can also contact Jordan Pearce for further information at We welcome questions and look forward to hearing from you.
To be successful in this role you will need to demonstrate the following responsibilities and qualifications:
- Utilise data analysis tools to extract and analyse Call Centre and collections data, facilitate the development of reports to articulate business needs, and enable the development of strategies and operational solutions.
- Collaborate with Senior Management and technology teams to design and improve processes according to business requirements and timeframes.
- Analyse and challenge practices and procedures to improve operational effectiveness based on current and emerging industry trends.
Responsibilities
- Utilise data analysis tools to extract and analyse Call Centre and collections data, facilitating reports that articulate business needs and support strategy and operational solutions.
- Collaborate with Senior Management and technology teams to design and improve processes according to business requirements and timeframes.
- Analyse and challenge practices and procedures to improve operational effectiveness based on current and emerging industry trends.
Qualifications
- Experience with analytics tools and platforms such as Microsoft BI stack (Power BI, Excel, PowerApps, Power Automate), Genesys, eMite, or similar is highly regarded.
- Experience with statistical forecasting methods such as Erlang C is highly regarded.
- Knowledge of Paginated Report Builder, Azure BI, SQL Server, Tableau, Databricks, or similar is highly desirable.
- Experience in interpreting requests, preparing detailed data, and presenting timely information, including the creation and validation of complex reports, submissions, and documentation.
- Ability to take initiative, apply sound judgment, understand different perspectives and communicate effectively when developing solutions with others.
Additional information
Joining QRO you will have opportunities for continued learning, growth and career development. For more information about working for QRO please see the candidate information pack. Queensland Treasury is committed to building an inclusive and diverse workforce and to equitable recruitment. Reasonable adjustments are offered to support applicants during the recruitment process. The methods used in recruitment may vary, but may include: application form, resume and cover letter, online cognitive testing, work test, written response task, assessment centre, in-person or video interview. Applicants are encouraged to share any health condition, disability, or cultural/linguistic background to enable equitable participation.
If you are interested in this role, click “Apply” to be redirected to the full advertisement, including role description and contact details.
Job Ad Reference: QLD/ /25
Closing Date: Thursday 9 October 2025
Occupational group: Administration
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