We are seeking a Customer Service Representative to join our team. This role is ideal for individuals who are passionate about delivering exceptional customer experiences and building strong relationships.
Key Responsibilities:
* Provide outstanding customer service to both internal and external clients, maintaining and strengthening relationships.
* Collaborate with various departments to achieve common goals.
* Respond to all incoming inquiries within agreed timeframes.
* Ensure that all transactions are completed accurately and efficiently.
* Identify and resolve customer concerns or patterns in collaboration with relevant departments within agreed timelines.
* Effectively handle queue calls and process requests received from multiple sources.
* Offer support to internal and external customers.
* Develop cross-functional skills in customer service areas.
* Provide updates to the Customer Service team as required.
* Be flexible with break times to ensure smooth daily operations.
* Assist the Customer Service Manager as needed.
* Prioritize continuous skill development.
* Maintain a positive attitude and treat all staff and customers with respect at all times.
Requirements:
* Excellent interpersonal and communication skills, including professional telephone etiquette.
* Outstanding customer service skills, with the ability to exceed customer expectations.
* A genuine desire to deliver exceptional service to customers.
* Ability to multitask and manage competing priorities.
* Effective conflict resolution skills and confident communication abilities.
* Capacity to identify and resolve problems (customer or internal).
* Intermediate computer and keyboarding skills, including proficiency in Microsoft Office applications.
* Familiarity with company policies and procedures.
* A customer-centric approach, with the ability to build rapport with internal and external business stakeholders.
* Team-oriented mindset and willingness to contribute to a collaborative environment.
* Proactive and self-motivated individual.
* Punctual and reliable.
* Previous experience with CRM systems, call center software, and workflow management tools is an asset.
What We Offer:
* Employee Stock Purchase Plan
* Parental Leave Program
* Employee Assistance Program for Mental Health Support
* Staff Recognition Awards
* Referral Bonus Program
* Discounts on Health Insurance Premiums
We strive to foster a diverse and inclusive workplace culture, welcoming candidates from various backgrounds, abilities, ages, and cultures.
We are committed to providing accommodations throughout the recruitment process for candidates with disabilities. Please contact us to discuss your needs.