This role is responsible for the hands‐on management of day‐to‐day payroll activities. The Payroll Operations Team Leader ensures payroll processing is accurate, timely, and compliant with relevant Awards and legislation. The role also provides subject matter expertise on payroll systems, supports payroll reporting, and assists in resolving
The Payroll Operations Team Leader plays a mentoring role to Payroll Officers while maintaining close collaboration with the Payroll Compliance Team Leader to deliver a stable, sustainable, and compliant payroll function.
Responsibilities
Payroll Processing
* Lead the day-to-day processing of payroll, including onboarding, employee changes, allowances,
* terminations, and adjustments.
* Conduct payroll data validation, pre- and post-payroll checks, and ensure accurate reconciliations.
* Oversee Payroll Officers' fortnightly timesheet administration and address escalated issues.
* Management of employee payroll enquiries within the agreed SLA timeframe.
* Ensure compliance with Industrial Awards (Fast Food Industry Award & Restaurant Industry Award) and legislative updates.
* Support accurate delivery of superannuation, PAYG, payroll tax, and third‐party payments.
* Assist with preparation and reconciliation of end‐of‐year payroll activities (e.g., STP, payment summaries).
* Provide guidance, coaching, and training to Payroll Officers.
* Act as the first point of escalation for complex payroll queries.
* Allocate tasks within the payroll team to ensure delivery within deadlines.
* Support the Payroll Team Leader in driving best practice payroll operations.
Systems & Reporting
* Utilise and maintain payroll and HR systems (Payroll Metrics, Humanforce, IntelliHR).
* Assist in system testing, upgrades, and configuration changes as required.
* Prepare accurate payroll reports and contribute to monthly, quarterly, and annual reporting cycles.
Requirement
* A minimum of 6-8 years payroll operations experience, including exposure to complex payroll
* Experience with medium tiered payroll and HR systems (Payroll Metrics, Humanforce, IntelliHR preferred).
* Experience in delivering impeccable customer/stakeholder service.
* Demonstrated experience in mentoring junior payroll staff.
* Qualifications (Current and to be maintained by employee)
* May have, or be undertaking, a formal qualification in Payroll Management / Accounting or HR.
Knowledge & Skills
* Maintain professional and technical knowledge by attending educational workshops, reviewing
* professional publications and establishing personal networks.
* Strong understanding of Industrial Agreements.
* Understanding of spreadsheets, data analysis and reconciliation procedures.
* Strong administrative and procedural skills with excellent attention to detail.
* Maturity and confidence to deal with confidential and/or sensitive information.
* Ability to learn new systems and processes quickly.
* Always conduct themselves with a high level or integrity and professionalism.
* Proficiency in Microsoft Excel and data analysis.
* High attention to detail with strong organisational and time‐management skills.
* Strong interpersonal and communication skills with the ability to build relationships across teams.
* A focus on delivering a superior customer experience to all internal and external customers.
* A genuine and honest, "can do" approach to all interactions.
* Takes responsibility for all actions and accountability for the results achieved.
* Contributes to a fun, optimistic and engaged work environment at all times.
* Committed to continuous improvement, actively promoting innovation and best practice, constantly seeking feedback.
* Team‐oriented mindset, supporting collaboration and knowledge sharing.
SSP are proud to be an equal‐opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
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