Personal Banking Advisor - Canberra, ACT
Canberra, ACT, Australia
Job Description
As a Personal Banking Advisor, you'll be at the heart of our branch network, welcoming our customers to Westpac and engaging in meaningful conversations to uncover their needs and provide them with tailored banking solutions. You will utilise your product knowledge to assist customers in achieving their financial goals – both in‐person and over the phone – and referring them to our specialised Banking teams when necessary. This is a rewarding role that empowers customers to make the most of their money, each and every day.
This is a full‐time, branch‐based role and the hours are across and inclusive of Monday to Friday.
What do I need?
* Customer service and sales experience, ideally in a customer‐facing / phone‐based role with a history of working to targets.
* Resilience, with an ability to remain calm and composed whilst managing challenging situations.
* Comfortable in working towards sales / referral targets and calling customers over the phone.
* Numerical capability, ideally with proficiency in cash handling and counting, and the ability to complete financial transactions with accuracy.
* An energetic personality coupled with a genuine passion for helping people.
* The will to learn and adapt to new banking procedures and technologies.
Benefits
* Special offers on banking products and discounts from top brands, including generous employee‐only mortgage rates.
* A variety of leave options, including Culture, Lifestyle and Wellbeing leave.
* Tailored learning and development opportunities to help you grow your career within the bank.
* Lots of opportunities to 'give back' to the community by getting involved in our many volunteering initiatives.
Equal Opportunity Employment
We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities.
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