* Initial 12 months contract with potential to fulltime permanent position for right candidate
* Senior Level 2 Support Engineer – Infrastructure, Desktop and Application support
* On site 5 days per week, Camperdown
* 120k – 130k + super
Chris O'Brien Lifehouse is an internationally recognised independent, not-for-profit cancer hospital leading the way in delivering patient-centred cancer care.We seek passionate, caring, and dedicated staff who align with our Founder's vision of creating a collaborative environment in which, respect, discovery, empowerment, and nurture, thrive in the interests of our patients.
About the role
We are seeking an onsite Senior Level 2 Engineer to join our Service Desk team in Camperdown. This permanent role involves providing infrastructure, desktop, and clinical application support to internal customers. Responsibilities include handling service calls, resolving escalated issues, and performing administrative tasks for applications and systems.
The ideal candidate will have strong problem-solving skills, the ability to manage multiple priorities, and experience with documentation and change control. Self-motivation, reliability, and excellent communication skills are essential, with a strong focus on delivering outstanding customer service.
1. A small help desk engineering team, that take support calls as well as deliver support and solutions to technical cases
2. Device support including Printers, windows computers, IGEL terminals, systems (medical), Nurse-call devices connecting to technology, PA equipment, Citrix level 2 support, networking and server support etc
3. Answering of service desk calls and take escalation from level 1 support technicians and assisting people with technical issues
4. This will be an Onsite role with 5 days in the office; there will be lots of opportunity to learn and grow your technical skills.
Skills and Knowledge – Must Have:
* 3-5 years of experience in a L2 IT Support Role
* IT certification
* Solid understanding of ITIL service management principles
* Experience with supporting large numbers of users
* Strong verbal and written communication skills
* Customer-centric approach
* Excellent time management
* Min 2 COVID doses + current seasonal influenza vaccination
Experience with the following technologies:
* Good Networking knowledge (TCP/IP, VLANs, LAN, VPN) – Aruba Switches and WLAN
* Experience with Windows 10/11, Windows Server 2016/19/22
* Desktop and laptop hardware assembly and troubleshooting
* Virtual technologies like Xenserver, VMWare and AWS Cloud environment
* Manage and maintain Citrix Virtual Apps and Desktops
* IGEL Think client administration and management
* Microsoft Active Directory, Azure AD, Group Policy, DNS, DHCP, ADFS
* MS-Office, Office 365 suite, Teams and the standard desktop applications
* Mimecast, Veeam and Commvault backups
* NCentral, CrowdStrike, Ysoft enterprise secure printing knowledge
* Cisco IP Telephony, Ring Central and Teams
* Software/Application implementation, configuration, upgrades and troubleshooting
Benefits
* Fitness passport for you and your family
* Access to e-Learning programs
* Social and wellbeing events
* CBHS Corporate Health
* Workplace banking benefits
* Access EAP
Culture
We are committed to providing a working environment where everyone is valued, respected, and supported to progress. Our priority is to ensure culture, policies, and processes are truly inclusive and that no one is disadvantaged because of their Indigenous identity, gender, culture, disability, LGBTIQA+ identities, family and caring responsibilities, age, or religion.
We encourage everyone who meets the selection criteria and shares Chris O'Brine Lifehouse values to apply.
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