Customer Success Manager, Business Intelligence
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability, and scalability, running the full stack from infrastructure to applications to devices and hardware.
We're seeking a seasoned Customer Success Manager who will partner with our clients to drive business outcomes and ensure they get the most out of our Business Intelligence solutions.
Responsibilities:
1. Develop Customer Success Plans: Partner with customers to identify success services that will accelerate time to value and develop plans to implement these services.
2. Guide Executive Stakeholders: Work closely with executive customer stakeholders to provide guidance on changes needed to unlock the full value of Google Cloud Data and Analytics solutions.
3. Tactical and Technical Planning: Collaborate with customer-facing Account teams and executives to develop tactical and technical plans that help customers achieve business objectives.
4. Onboarding and Adoption: Drive the onboarding and adoption of Google Cloud Data and Analytics solutions for a portfolio of accounts.
5. Thought Leadership: Serve as a subject-matter expert in analytics and provide thought leadership to customers at executive and practitioner levels.
Requirements:
* 10+ years of customer-facing experience, driving customer development programs.
* Degree in Management, Technical, or Engineering field, or equivalent practical experience.
* Experience leading or project managing analytics or business intelligence programs in large enterprise organizations.
* Knowledge of the Google Cloud ecosystem and ability to collaborate with channel partners and system integrators.
* Excellent communication, presentation, and program management skills.
At Google, we're committed to building a workforce that is representative of the users we serve. We're an equal opportunity employer and welcome applicants from diverse backgrounds.