About the role
Manage a diverse portfolio of General Home Claims with attention to detail and empathy.
Conduct onsite and desktop assessments to evaluate damages and determine cause of loss with care and precision.
Provide daily technical support to the Home Claims department and assist with complaint resolutions.
Prepare detailed reports and recommendations to guide the claims process.
Offer compassionate, end‐to‐end claim support to members.
Make informed and balanced decisions on liability, cost, quality, and timelines, while meticulously documenting all actions.
Cultivate positive working relationships with internal and external partners.
About you
Proven track record of providing excellent service and results for customers.
Experience managing a portfolio of Claims, providing timely solutions to customers.
Excellent verbal and written communication skills, capable of working with people on all levels with empathy and clarity.
Strong partnership and negotiation skills, able to engage with internal and external partners to ensure cost effective outcomes.
Must have a valid Australian Driver's License.
Experience in the field of loss adjustment will be ideal but it is not essential.
Eager to advance your career by pursuing loss adjusting qualifications, with support available to help you achieve them.
A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Benefits and perks
Inclusive Culture: Join a supportive, open‐minded team focused on customer outcomes, bringing you authentic self to work every day.
Work‐life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
Financial and Well‐being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program – own a piece of your employer.
EEO statement
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
Join us
Let's care for tomorrow. www.allianz.com.au/careers
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