We are seeking an experienced Coordinator to join our team in a Service role. The successful candidate will be responsible for providing exceptional customer service, troubleshooting and resolving technical issues, and coordinating with field technicians.
The ideal candidate will have a proven track record of handling customer enquiries, diagnosing faults, and scheduling work effectively. They will also possess excellent communication skills, both written and verbal, and be able to build strong relationships with customers.
Key responsibilities include:
* Responding to customer enquiries within 24 hours and providing expert advice and support
* Developing business relationships with customers through diligent, helpful and friendly interactions
* Effectively prioritizing and reprioritizing jobs for field technicians to complete
* Troubleshooting and diagnosing service requirements prior to sending technicians or external suppliers
* Recording interactions with customers and maintaining accurate records
* Providing product information and quotations to new and existing customers in a timely manner
* Providing follow-up communication with customers
* Processing jobs, sales orders and sales quotes and ensuring accurate data entry into LN Infor
* Cooperating with and supporting the compliance management system
The successful candidate will be highly organized, with excellent time management skills and the ability to prioritize tasks effectively. They will also possess a high level of problem-solving and consultation skills, as well as the ability to adapt to changing circumstances.
About You:
* Experience in customer service or service and warranty environment
* Experience in scheduling and allocating work to service technicians
* Excellent communication and relationship building skills
* Well-developed problem-solving and consultation skills
* Ability to change, adapt and continuously improve
* Excellent knowledge of Microsoft Office suite and Office 365
This is an exciting opportunity for a motivated and customer-focused individual to join our team. If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.