🚗 Service Adviser – Caloundra GWM 🚗
Location: Caloundra, Sunshine Coast
Employment Type: Full-Time
Caloundra GWM is looking for a motivated and customer-focused Service Adviser to join our dynamic and growing team. If you’re passionate about the automotive industry and pride yourself on delivering top-tier customer service, we want to hear from you!
As a Service Manager at Maroochydore GWM and Renault, you’ll be part of a well-established, family-owned dealership group with over 20 years of success in the Gympie and Sunshine Coast regions. Operating across three locations, Pacific Gympie represents a wide range of leading automotive brands including GWM, Hyundai, Mitsubishi, Isuzu, Honda, Renault, and JAC.
With a strong local presence and a team of over 90 dedicated professionals, we pride ourselves on delivering outstanding customer service and high-quality automotive solutions. You’ll be joining a friendly, supportive, and enthusiastic team that is passionate about the industry, committed to customer satisfaction, and driven to achieve excellent results.
About the Role:
As a Service Adviser, you will be the face of our Service Department, responsible for providing an exceptional customer experience from drop-off to pick-up. You’ll liaise between customers and our skilled workshop technicians to ensure all work is clearly understood, completed on time, and to the highest standard.
Key Responsibilities:
* Greet and assist customers with their service bookings
* Prepare job cards and provide accurate quotes for services and repairs
* Communicate with technicians and update customers throughout the service process
* Upsell additional work where appropriate to enhance vehicle performance and safety
* Manage service schedules and follow up on outstanding work or parts
* Maintain high levels of customer satisfaction and retention
* Submit warranty claims
What We’re Looking For:
* Previous experience in a service adviser or customer service role (automotive preferred)
* Excellent communication and organisational skills
* Strong computer literacy and ability to learn dealership management systems
* A positive, can-do attitude and a passion for delivering great service
* Current driver’s licence
What We Offer:
* A supportive team environment with ongoing training and development
* Competitive salary with performance-based incentives
* Career progression opportunities within a respected automotive group
* Staff discounts and access to a range of employee benefits
* Work with a trusted and growing dealership on the beautiful Sunshine Coast
Apply Now:
If you're ready to accelerate your career with Caloundra GWM, send your resume and a brief cover letter.
Join a team that values people, progress, and performance.
Only successful candidates will be contacted.