Description:
We have an exciting opportunity for a full-time, permanent Care Manager to join our Out of Hospital Care (OHC) program in Tweed Heads.
About Us : An industry-leading and dynamic support provider, Care Connect is proudly a not-for-profit organisation. We understand how important it is to remain independent at home. Our collaborative, authentic and talented team enhances people’s quality of life each and every day. You can be part of it.
As the aged care landscape evolves, we remain steadfast in our mission to support our clients with compassion, quality care, and proactive leadership.
About The Role : As a Care Manager, you’ll work with clients and stakeholders to assess, plan and manage services that enable people to safely return home from hospital. You’ll ensure clients have the right supports in place for independence, choice and control, while also promoting the benefits of Care Connect’s wider services.
In this role, you will :
- Review referral and intake information, completing client assessments (face-to-face or via phone) within agreed timeframes and KPIs
- Develop person-centred care plans - identify needs, explain rights & responsibilities, and set client expectations collaboratively
- Build solid referral networks and connect clients with local resources aligned to their care plans and budgets
- Provide service excellence across all stages of the client journey
About You : You thrive on engaging with people, value relationships, and are confident in delivering person-centred care to a diverse client base. You live by our values of Collaboration, Courage, Authenticity, Respect and Excellence - CARE.
What you’ll bring :
- 4+ years’ experience in case management or client management
- Diploma or degree in Health/Allied Health OR 6+ years’ relevant experience
- Strong communication, advocacy and interpersonal skills
- Proven time management, prioritisation and budget management skills
- Current Australian driver’s licence and reliable vehicle
- Proficiency in Microsoft Office and willingness to learn client database systems
- Immunisation record in line with NSW Health policy (including COVID-19), or willingness to obtain
To be considered for this role you must have full Australian working rights, current Police & Working With Children Checks - we can arrange police checks for successful candidates. Our process also includes psychometric assessment.
What’s in it for you ?
- Salary Packaging: Maximise your take-home pay with generous not-for-profit benefits.
- Flexibility: Enjoy hybrid work options and a supportive team culture.
- Growth & Development: Access ongoing training and career development opportunities.
- Wellbeing Support: Benefit from our Employee Assistance Program, discounted health insurance, and wellness products.
We understand the benefits that a diverse workforce brings to our diverse community of clients. Care Connect is an inclusive, Equal Opportunity employer. We encourage applications from all members of the community including: First Nations peoples, people with culturally & linguistically diverse backgrounds, LGBTQI+, mature aged and people living with disability.
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📌 Care Manager – Out of Hospital Care
🏢 Care Connect Community Care Provider
📍 Tweed Heads